ABSTRACT
Health and fitness apps have grown exponentially during covid-19 lockdowns. Using a sample of 331 European fitness apps users, this study investigated the psychological drivers of users' intention on fitness apps. This study draws upon the Technology Acceptance Model (TAM) and innovation diffusion theory. Its findings reveal that subjective knowledge and personal innovativeness predict perceived Usefulness, health consciousness, and ease of use. The strongest predictor of intention to use an app is perceived Usefulness, which mediates the influence of subjective knowledge and innovativeness on intention to use. Health consciousness predicts ease of use;however, the latter does not predict behavioural intention. This is one of the first studies on European users of fitness apps and investigating the psychological antecedents of TAM, i.e., innovativeness, subjective knowledge, and consciousness.
ABSTRACT
Mobile devices are ubiquitous in the lives of modern consumers, who use them for information‐seeking and purchasing activities, fostering the emergence of m‐commerce. This trend has been exacerbated by the COVID‐19 pandemic, which has boosted m‐commerce growth in both developed and developing countries. Hence, there is a need for cross‐cultural research concerning the factors affecting behavioural intentions. Drawing upon the hedonic information systems model, we measure the impact of utilitarian factors on satisfaction, repurchase intention, and eWOM through the mediation of enjoyment across two countries characterized by different stages of m‐commerce readiness and culture: China and Italy. Findings suggest that the impact of utilitarian factors on satisfaction is stronger among Italian users than Chinese users. On the contrary, for Chinese users, who use their mobile phones as a primary device to shop online, the mediation effect of enjoyment on satisfaction and eWOM is stronger. With this study, we contribute to cross‐cultural research in m‐commerce and provide guidelines to mobile retailers operating in diverse international markets.